IP Whitelist and Connectivity Guide

If you are unable to run tests even after configuring your access, follow this technical checklist to identify and resolve the issue.

1. Validate your Authorized IP (Whitelist)

The most common issue is a mismatch between your network's public IP and the IP registered in our dashboard.

How to check: Open the terminal or command prompt on the machine performing the test and run:

curl -x ipinfo.io

What to look for: The IP address returned must exactly match the one listed in your Whitelist in our dashboard. If they differ, please update your settings with the correct IP.

Note: If you are using a VPN or a local proxy, your outgoing IP might change. Ensure you are whitelisting the IP of the server/machine actually making the requests.

2. Verify Plan Association

An IP listed in the Whitelist must also be linked to an active plan with available balance or quota.

Log in to your Dashboard and navigate to Plans
Confirm that the IP identified in Step 1 is correctly assigned to your active plan.

3. Verify IP List Association

Even if your machine's IP is whitelisted, you must ensure that the specific Target IP (the one you are trying to use for the test) is actually part of your assigned IP List.

3. Test Connectivity via cURL

To ensure there are no local firewalls or network restrictions blocking your requests, perform a direct connectivity test.

Run the following command (replace placeholders with your actual details):

curl -x ip:port ipinfo.io

Still having trouble?

Please copy the full output of your curl -v command and contact our support team for further assistance.

Updated on: 29/01/2026

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